AI automation inside Salesforce

Turn repeated Salesforce work into governed AI workflows.

ConvoPro helps lean Salesforce teams automate routine work from the ground up - without Data Cloud, Agentforce, or a large implementation.

Start with one workflow. Keep admins in control. Scale what proves value.
ConvoPro in SalesforceService case handoff
Active
AM
Service managerPrepare this case for the next technician.
Prepared from approved contextHandoff summary
3 sources
StatusWaiting on partOwnerField serviceRiskFriday deadline
Recommended next stepConfirm part availability and update the customer.
Human review requiredAwaiting review
Reusable workflow
Prepare service handoff
Shared with service
Prepared by ConvoPro

Summarizes the case history, identifies open issues, and prepares a structured handoff for review.

  • Customer context and recent activity
  • Open issue, risk, and next step
  • Proposed Salesforce update
Human review configuredThe proposed update waits for user confirmation.
Salesforce recordConvoPro preparesPerson reviewsApproved update
Built for lean Salesforce teamsLaunch useful automation without a large admin or development bench.
No Data Cloud or Agentforce requiredStart with the Salesforce environment and workflows you already use.
Administrator-controlled workflowsAdmins govern access, actions, review points, and team availability.
Start with one workflowPilot a repeated task, measure the result, and expand what proves value.
Workflow examples

Start with the Salesforce work slowing your team down

Summarize records, extract data from files, and prepare customer responses - inside Salesforce, with human review where it matters.

Selected workflow

Summarize and update Salesforce records

Before

Employees review long record histories, notes, emails, and prior activity before preparing the next update or handoff.

With ConvoPro

ConvoPro prepares a role-specific summary, identifies open issues, and proposes the Salesforce update from approved context.

Result

Less review time and more consistent record updates, with a person confirming the action before it is completed.

Explore more workflows
Approved contextRecord history, notes, and email contextAccess follows the configured Salesforce and connector boundaries.
Prepared by ConvoProStructured summary and proposed update
  • Current status and recent activity
  • Open issues, risks, and ownership
  • Proposed next step and Salesforce update
User reviews the proposed updateHuman review remains part of the configured workflow.
Approved Salesforce update

Swipe through three real workflow patterns.

1 of 3
01
Summarize and update

Summarize and update Salesforce records

Before
Long record histories slow every update and handoff.
With ConvoPro
ConvoPro prepares the summary, open issues, and proposed update.
OutcomeFaster, consistent updates with human confirmation.
02
Extract document data

Extract structured data from documents

Before
Files and emails create repetitive data entry.
With ConvoPro
ConvoPro extracts the data, flags gaps, and prepares the record.
OutcomeLess manual entry and fewer missed details.
03
Draft and route responses

Draft and route customer responses

Before
Account context must be gathered before every response.
With ConvoPro
ConvoPro prepares the draft, owner, and next step.
OutcomeFaster responses with review before sending.
Explore more ConvoPro workflows
Bottom-up automation, governed at scale

Employees find the opportunity. Admins turn it into a team workflow.

The people closest to the work test what helps. Administrators approve access, actions, review points, and who can reuse it.

  1. Employee-led

    Identify the repeated task

    A frontline employee flags work that is repetitive, slow, or inconsistent.

  2. Employee-led

    Test and improve the action

    The employee tests the action on real work and refines the inputs and review points.

  3. Administrator-controlled

    Admin reviews and publishes

    An administrator approves access, actions, human review, ownership, and availability.

  4. Governed team use

    Team uses and improves it

    The approved workflow becomes reusable and centrally managed for the team.

Employee-led
Operational knowledge

Identify the repeated task

A frontline employee flags work that is repetitive, slow, or inconsistent.

Employee-led
Studio

Test and improve the action

The employee tests the action on real work and refines the inputs and review points.

Administrator-controlled
Console

Admin reviews and publishes

An administrator approves access, actions, human review, ownership, and availability.

Governed team use
Shared workflow

Team uses and improves it

The approved workflow becomes reusable and centrally managed for the team.

Operating ruleEmployees improve the work. Administrators decide how that improvement becomes governed automation.

Capture useful operating knowledge before it remains trapped in personal prompts, informal checklists, individual habits, or admin request queues.

Admin governance

Give teams room to automate without giving up control.

Administrators decide what each workflow can access, what it can do, where people must review, and who can use it.

Admins choose the data, actions, review points, and team access for every published workflow.

Salesforce permissions remain enforced
Administrators control actions and tools
Human review can be required
Workflow activity can be audited
Review security and governance
Administrator control

Access

Define the Salesforce and connected context available to each workflow.

  • Salesforce records and objects available to the user
  • Approved connected systems and data sources
  • Available models and tools by configuration
  • User, role, or team availability
Administrator control

Actions

Control what a workflow can prepare, change, or trigger.

  • Permitted tools and workflow steps
  • Draft, summarize, and prepare actions
  • Record creation or updates where configured
  • Restricted actions remain unavailable
Administrator control

Review

Place people at the decision points that require judgment or confirmation.

  • Human confirmation where configured
  • Approval points for sensitive changes
  • Exception and escalation paths
  • Source and output review
Administrator control

Lifecycle

Manage how approved workflows are published, observed, changed, and retired.

  • Workflow ownership and publishing status
  • Team availability and central updates
  • Usage and activity visibility where configured
  • Central update or disablement of published workflows
Access policyAllowed actionHuman reviewApproved updateActivity record
Configuration, not blanket promises

Make the control points visible before a workflow is shared.

Access, actions, review, and lifecycle settings depend on the configured workflow and current product capability. Detailed architecture, retention, hosting, and compliance information belongs in the security review.

Request security documentation
Operational example

Start with one workflow. Prove the value. Expand what works.

Measure the time returned and the quality of the result in a focused pilot.

Anonymized operational exampleSalesforce workflow pattern

Parts request processing

Previous process
Employees manually reviewed incoming requests, identified the relevant details, and prepared related Salesforce records.
With ConvoPro
ConvoPro extracted the relevant information, structured the request, and prepared the Salesforce work for review.
Human review
A user reviewed the proposed information before the related Salesforce update.
Operational result
The team receives a structured, review-ready request instead of starting from unstructured source material.

Use this workflow pattern as a starting point. Actual time and capacity results should be measured during a defined pilot.

Workflow pathOne operational process
01Request arrivesEmail, form, note, or file
02ConvoPro structures itRelevant details and missing information
03User reviewsSource and proposed Salesforce work
04Approved updateConfigured Salesforce action
Focused workflow pilot

Choose one repeated workflow. Prove the value in a pilot.

Define the workflow, controls, and review points. Then measure whether ConvoPro returns meaningful capacity to your team.

Employee-led, admin-governed AI automation for Salesforce

Turn repetitive Salesforce work into governed team workflows.

Summarize, draft, and update inside Salesforce - then save what repeats as governed actions your whole team can reuse.

Start with one workflow. Keep human review. Expand what proves useful.
Reusable workflow
Prepare service handoff
Shared with service
Prepared by ConvoPro

Summarizes the case history, identifies open issues, and prepares a structured handoff for review.

  • Customer context and recent activity
  • Open issue, risk, and next step
  • Proposed Salesforce update
Human review configuredThe proposed update waits for user confirmation.
Salesforce recordConvoPro preparesPerson reviewsApproved update
Built for lean Salesforce teamsAdd practical automation without waiting for a large admin or development bench.
Workflow-first implementationBegin with one repeated task and expand only after it proves useful.
Administrator-controlled access and actionsAdmins define the available data, tools, actions, and team distribution.
Human review where requiredKeep a person in the loop before sensitive Salesforce changes or external actions.
Workflow examples

Automate the routine Salesforce work your team already understands

Start with a repeated task that already consumes time, creates inconsistency, or adds to the admin backlog. ConvoPro helps turn that work into a reusable, human-reviewed workflow.

Selected workflow

Service Case Summary and Handoff

Before

Employees manually review long case histories, notes, emails, and prior activity before preparing the next handoff.

With ConvoPro

ConvoPro prepares a role-specific summary, identifies open issues, and drafts the handoff from approved Salesforce context.

Result

Less review time and more consistent case transitions, with a person reviewing the output before action.

Explore more workflows
ConvoPro service case summary and handoff workflow inside Salesforce
Employee knowledge, administrator control

Turn one useful improvement into a team capability.

The first value comes from helping one person complete one repeated task. The larger value comes from refining the workflow, approving how it is used, and making it available to others who perform the same work.

Employee-led
Operational knowledge

Identify the repeated task

The employee closest to the work identifies a task that is repetitive, slow, or inconsistent.

Employee-led
Studio

Test and improve the action

The user applies ConvoPro to real work and refines the instructions, inputs, and review points.

Administrator-controlled
Console

Admin reviews and publishes

An administrator confirms access, allowed actions, human review, ownership, and team availability.

Governed team use
Shared workflow

Team uses and improves it

The approved workflow becomes reusable, measurable, and centrally managed for the people who perform the work.

Operating ruleEmployees contribute operational knowledge. Administrators control how that knowledge becomes automation.

Capture useful operating knowledge before it remains trapped in personal prompts, informal checklists, individual habits, or admin request queues.

Admin governance

Empower users without creating an automation free-for-all.

ConvoPro separates workflow discovery from administrative control. Employees can help identify and improve repeated work, while administrators determine what the workflow can access, what it can do, where review is required, and how it is published.

Administrator control

Access

Define the Salesforce and connected context available to each workflow.

  • Salesforce records and objects available to the user
  • Approved connected systems and data sources
  • Available models and tools by configuration
  • User, role, or team availability
Administrator control

Actions

Control what a workflow can prepare, change, or trigger.

  • Permitted tools and workflow steps
  • Draft, summarize, and prepare actions
  • Record creation or updates where configured
  • Restricted actions remain unavailable
Administrator control

Review

Place people at the decision points that require judgment or confirmation.

  • Human confirmation where configured
  • Approval points for sensitive changes
  • Exception and escalation paths
  • Source and output review
Administrator control

Lifecycle

Manage how approved workflows are published, observed, changed, and retired.

  • Workflow ownership and publishing status
  • Team availability and central updates
  • Usage and activity visibility where configured
  • Central update or disablement of published workflows
Access policyAllowed actionHuman reviewApproved updateActivity record
Configuration, not blanket promises

Make the control points visible before a workflow is shared.

Access, actions, review, and lifecycle settings depend on the configured workflow and current product capability. Detailed architecture, retention, hosting, and compliance information belongs in the security review.

Request security documentation
Console governance viewConsole governance view
Console governance controls
Customer proof

Start with one workflow. Prove the value. Expand what works.

See how one repeated intake process becomes structured, review-ready Salesforce work while a person remains responsible for the final action.

Anonymized operational exampleSalesforce workflow pattern

Parts request processing

Previous process
Employees manually reviewed incoming requests, identified the relevant details, and prepared related Salesforce records.
With ConvoPro
ConvoPro extracted the relevant information, structured the request, and prepared the Salesforce work for review.
Human review
A user reviewed the proposed information before the related Salesforce update.
Operational result
The team receives a structured, review-ready request instead of starting from unstructured source material.

Use this workflow pattern as a starting point. Actual time and capacity results should be measured during a defined pilot.

Workflow pathOne operational process
01Request arrivesEmail, form, note, or file
02ConvoPro structures itRelevant details and missing information
03User reviewsSource and proposed Salesforce work
04Approved updateConfigured Salesforce action
Focused workflow pilot

Start with the repetitive work your team already understands

Select one Salesforce workflow, define the required controls and review points, and test whether ConvoPro can return meaningful capacity to your team.

Start with one workflowKeep administrator controlMaintain human review where requiredExpand after the workflow proves useful