AI agents are becoming a critical part of modern business operations, streamlining customer support, powering sales teams, and automating workflows. Salesforce AgentForce, introduced in 2024, is one of the most well-known platforms in this space. It helps organizations design and deploy autonomous AI agents inside Salesforce.

But despite its strengths, many companies are looking for AgentForce alternatives in 2025. Common challenges include integration complexity, limited flexibility with external tools, performance issues, and high costs. For businesses that want more choice, scalability, or specialized features, there are several strong Salesforce AgentForce competitors worth considering.

This article highlights the top 5 AgentForce alternatives in 2025, each with unique strengths.

What to Look For in an AgentForce Alternative

When evaluating the best AgentForce competitors, key criteria include:

Ease of Use: No-code or low-code setup for building and deploying AI agents.

Integrations: Smooth connections with CRMs, data sources, and external apps.

AI Model Flexibility: Ability to choose from different LLMs and connect to external data.

Customization: Control over workflows, prompts, and agent personalities.

Cost-Effectiveness: Transparent pricing and usage models.

Scalability & Security: Enterprise-grade reliability, compliance, and performance.

Top 5 AgentForce Alternatives in 2025

1. ConvoPro – Flexible, Model-Agnostic AI Agent Platform

ConvoPro is a powerful AgentForce alternative built for Salesforce users who want more freedom in choosing AI models and integrating external data. Unlike many platforms, ConvoPro is model-agnostic – you can connect OpenAI, Anthropic, Google Gemini, or other LLMs depending on your needs.

It also supports web search grounding and external API integrations, making it perfect for teams that require real-time, up-to-date answers. ConvoPro runs natively inside Salesforce, respecting existing roles, permissions, and workflows.

Strengths:

• Multi-LLM flexibility without lock-in

• Native Salesforce integration

• Web search and external data connectors

• Enterprise-grade security and compliance

Ideal Use Case: Teams that want to blend CRM workflows with real-time web and search data, while retaining full control over their AI model choices.

2. GPTBots.ai – Enterprise AI Agent Builder

GPTBots.ai is a leading enterprise platform for building AI agents across customer support, sales, and marketing. It offers a no-code builder and a wide set of templates, making it easy to design and launch agents quickly.

Strengths:

• All-in-one platform for multiple business functions

• Pre-built templates for fast deployment

• Broad integrations with chat, CRM, and communication tools

• Custom LLM support and plug-and-play extensions

Ideal Use Case: Enterprises seeking a single platform to create multiple types of AI agents without juggling different products.

3. Oliv.ai – Autonomous B2B Sales Agents

Oliv.ai focuses on B2B sales automation. It provides AI agents for prospecting, forecasting, meeting insights, and CRM updates. These agents work autonomously, handling manual tasks so sales teams can focus on closing deals.

Strengths:

• Sales-specific AI agents

• Flat-rate pricing (transparent and affordable)

• Quick deployment (weeks, not months)

• Strong productivity boosts for revenue teams

Ideal Use Case: B2B sales organizations looking to automate prospect research, CRM data entry, and pipeline reporting.

4. Qualified – Real-Time Pipeline Conversion AI

Qualified is designed to convert website visitors into qualified pipeline. It uses AI to identify visitors, engage them in real time, and route high-value leads to sales reps.

Strengths:

• Real-time lead identification and routing

• Deep Salesforce integration

• AI SDRs for 24/7 coverage

• Meeting scheduling and conversion analytics

Ideal Use Case: B2B companies with high web traffic who want to maximize conversions and accelerate pipeline growth.

5. Intercom Fin – AI-First Customer Support

Intercom Fin is an AI support agent built into the popular Intercom platform. It can resolve up to 80% of incoming questions by pulling from knowledge bases, delivering fast and accurate support while escalating complex cases to humans when necessary.

Strengths:

• High auto-resolution rates

• Seamless handoff to human support

• Works across chat, email, and in-app channels

• Multilingual support and advanced analytics

Ideal Use Case: Customer support teams seeking to scale efficiently and reduce ticket volumes without hiring more agents.

Conclusion

Salesforce AgentForce is powerful, but it’s not the only option. In 2025, companies have multiple strong AgentForce alternatives to choose from:

• ConvoPro for model flexibility and search integration

• GPTBots.ai for enterprise versatility

• Oliv.ai for sales automation

• Qualified for real-time pipeline conversion

• Intercom Fin for AI-driven customer support

Each of these platforms offers unique advantages depending on your goals. By evaluating your priorities, whether it’s flexibility, specialization, or cost, you can find the right AgentForce competitor to enhance productivity and customer experience this year.